Refund Policy
Returns and refunds
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the goods you have ordered, you have the option of returning them within 30 days of receipt.
In this case, the following conditions must be met:
1. the order still contains all the appropriate parts and components and the packaging is exactly as the product arrived.
2. the normal use of the product is recognisable, damage due to improper use is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. the product was found to be defective immediately upon receipt.
5. we have the right to charge the customer for the shipping costs.
6. the return will be processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the goods you have ordered, you have the option of returning them within 30 days of receipt.
In this case, the following conditions must be met:
1. the order still contains all the appropriate parts and components and the packaging is exactly as the product arrived.
2. the normal use of the product is recognisable, damage due to improper use is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. the product was found to be defective immediately upon receipt.
5. we have the right to charge the customer for the shipping costs.
6. the return will be processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.